03 Apr 2024
We booked through Viator and had multiple confirmations of a 9:30 pick up, but the tour operator changed it to 8:55. Since our confirmations said 9:30, we missed it and had to pay a $30 fee to change the date. Then we couldn’t do the snorkeling we paid for because of high waves (though I don’t blame them for that, it was still a bummer and not something I had considered, and I feel I should have gotten a refund) and the tour operators tried to make us take one double atv instead of two singles. And they don’t allow you to take phones/ cameras do that they have the only pictures, which they charge you $75 for. The unlimited food and drinks are a joke— warm margaritas and the most basic, dry, tiny tacos you’ll ever eat. The atv ride was fun because it was really rowdy— not like the slow, easy rides at other places. But the atvs were shockingly broken. Literally, the seats were not attached, the bodies were Frankensteined together with zip ties, and my gas tank leaked like a fountain onto my legs. You will also probably get burned on your calves. And they were super adamant that if you crashed the atv, you would have to pay for them because they aren’t insured. Seems like a set up. The zip lines were fun, but not as big as the ones at other parks. The cenote was nice too, but not very natural. At the end, the guide gave this speech that he and the other employees did not actually receive paychecks from the company and that they only got paid through tips, which made me wonder what my $300 went to since it certainly wasn’t park/ vehicular maintenance. I am pretty sure it was a lie to get people to shell out more money. Overall, we had fun, but we felt like we were being scammed and we would definitely not do this tour again.