3/5 – Extremely Efficient, But Something Important Is Missing
This is a very well-run operation. It’s efficient, organized, and clearly prioritizes safety. The logistics are impressive — they move hundreds of people a day like clockwork. From check-in to gear distribution to transitions between activities, everything is seamless.
That said, I rated it a 3 instead of a 5 for two main reasons.
First, everything feels rushed. You’re herded through each experience with little time to pause, reflect, or simply take in the moment. It feels more like being processed than participating. The day is so tightly orchestrated that there’s no space to breathe.
Second — and more importantly — the soul of the place feels lost.
We finished the day at a cenote. It felt strangely familiar, and after a while I realized I had actually been there 6 or 7 years ago. Back then, it was presented as an eco tour with a jungle walk. We learned about Mayan culture. We participated in a traditional sauna ceremony. A local elder explained the spiritual significance of the underworld and blessed us before we entered the sacred waters. Wildlife was present. It felt intimate and meaningful.
This time, there was no mention of any of that. No cultural context. No ceremony. No storytelling. Tour buses arrived one after another, fully branded and decaled, unloading tourists in waves. Life jacket on. Zip line drop. Back on the bus.
The old sauna is still there in the background. The place where the Mayan family once lived is still visible. But there’s no trace of them in the experience anymore.
It reminded me of *The Lorax* — except here they aren’t making thneeds. The machinery of tourism has replaced the magic.
If you’re looking for a safe, action-packed, highly efficient adventure day, you’ll get exactly that. But if you’re hoping for connection, cultural depth, or time to absorb the experience, you may leave wanting more.
We did this full day (830am-630pm) excursion with our two kids aged 7 and 10.
Overall, it was a great day and we are so happy we booked this trip through tripadvisor instead of through our hotel, because it saved us so much money.
The staff was friendly- especially at the snorkelling portion- shout out to Fernando.
The snorkeling was incredible- we saw a nurse shark and a turtle right up close, barracudas, angel fish, sting ray and so much beautiful coral. We purchased the photos and videos after for $80 usd... yikes but they were amazing.
The taco lunch nearby was delicious and possibly the best meal we had our whole week in Mexico.
Next we went to the adventure eco park and this place is busy. It felt a bit chaotic and we never really knew what was happening next... but overall we did enjoy it. The ATVs have zero shocks and it was basically multiple loops... kids still had fun riding behind us. Zipling was rushed but a thrill. And the best part was the cenote swim. Too bad the photo package for this couldn't be combined with the morning snorkel package being as we already spent so much money on that.
We did this excursion with our kids in mind and it was a great fit.
mikefromcalgary99
08 Dec 2025
The snorkel is really cool, they were great.. reef was great... then they take you to a "restaurant, where its only a couple tacos. Everything else is extra,pop, juice, coffee... not really a lunch.. terrible. They also of course try to charge for photos. They were actually good, so we negotiated a price. However. Then we went to pickup area, waited 20 min outside in the heat and sun. Once the driver showed up, we got in, and then we waited another 30 min, for one more couple.. our party had to goto bathroom.. better communication would've been great... not happy
Off to the 4x4 atv's, they were old and really didn't work well. They keep you "safe speed" which i understand... was ok, cause it just rained and it was muddy. So that was fun. We then went zip lining. And that was ok as well. They only have the slower, smaller ones, so you don't slow down with your hands. You just hold on.. not bad.. kinda fun. Then the cinote, it was cool... we wish we could've had more time there, but seemed like we were rushed out. Once back at the next 'restaurant ', again. Everything extra. 2 tacos each, small ones. 3 pop, 1 beer and some taco chips was 38USD.... then again with the photos. 129$usd for 45pics.. that's crazy.. then a fire show, that they have people going around for tips. It's alot... I get it. And we come to Mexico yearly.. we know this happens, but with this one it seemed over the top... we almost felt trapped. It was super rainy and my mother in law 73 old was cold and didnt have an extra towel, the first one was wet. We just wanted to leave, but until they worked the entire crowd we couldn't leave.
As much as it was ok, and the pricing wasn't bad, I probably would choose a different supplier for the activities next year....
Overall not bad, but they pressure the tips, and way to expensive photos. Otherwise it was 9hrs, so bring food unless you want to pay crazy prices......