10 May 2022
We have waited at front of hotel fm 6:50am ….till 7:10 am I called to the tour operator, was told the Driver didn’t see me! But the operator actually saw me on their monitor during the pick up time!!! I booked the tour before leave US and had a great hope for it. even the operator offered next day free tour replacement but our schedule was too tight before departure. it’s such a disappointment. At that early morning We we’re the only two people around the hotel entry waiting, It’s such a simple task for the drive to call out my name at Sidewalk, at lobby, how difficult job could be?! … I am speechless!