Full-Day Tour Chichen Itza, Valladolid and Cenote open bar in bus

Il tour operator a cui siamo stati affidati assolutamente inaffidabile.. Nessun avviso 24h prima per l’orario del pick up. Impossibile contattarli perché il recapito telefonico era inesistente. Quindi siamo stati costretti a scendere nella hall dalle 7 in attesa poiché nella prenotazione compariva 7-8.30 come arco temporale. Dicono che sono venuti, ma noi eravamo lì e non li abbiamo visti. Verso le 7:30 ci hanno scritto che non ci avevano trovato e che dovevamo raggiungerli in un luogo che ci hanno comunicato e che avevamo mezz’ora di tempo. Abbiamo preso un autobus di corsa e finalmente arrivati nel luogo da loro indicato, alle nostre rimostranze visto che era andato tutto storto fino a quel momento, si sono rifiutati di parlare con noi e di farci fare l’uscita, dicendo che non potevamo salire e lasciandoci a terra. Una cosa veramente vergognosa. Abbiamo foto e filmati per sostenere ciò che abbiamo passato. Ci auguriamo che Viator prenda seri provvedimenti e soprattutto non lavori più con società del genere in modo che a nessun altro possa accadere quello che purtroppo è capitato a noi. Tutto ciò immaginatelo con la difficoltà ulteriore di chi non ha un pieno possesso della lingua inglese.

The Mayan shaman experience was unexpected and wonderful! We got caught in thunderstorms at the ruins, but glad to buy ponchos and continue with our guide. He explained many things I never knew about the Maya culture. We then visited the Salman cenote, how beautiful a thing to see! Then our last stop was in Valladolid where I was able to purchase candy for my grandkids...cheaper than at our resort. We paid the all inclusive price $103 each. We did not have to come up with additional costs, fees, taxes. Which I feel was a benefit as others in our group had to pay out additional. It was nice to not worry and focus on having fun. It was an especially long day but well worth the time and money. Our breakfast snack was a simple sandwich of ham, cheese, lettuce, tomatoes and mayo. Just enough to hold over until our buffet style lunch complete with dancers, pictures with Mayan warriors and photos of us. Which later showed up on a bottle of the family's home made tequila. So we bought the bottle as a souvenir. Yes I would recommend this tour and pay for the vip treatment it was a great trip.

First of all tour company tried picking us up a week early. When we tried calling, they never answered their phone nor our emails. Finally got thru. Then They said they would pick us up in puerto Morelos. They did NOT pick us up at our hotel. They told us we needed to meet them at the grocery store. Walked 1/2 mile there then found out they meant they one by the federal highway….not even near us. We had to take 2 taxis there. Meanwhile I’m texting them saying we’re on our way and almost there. Didn’t matter, they left without us. We actually saw people getting into the van and the van leaving when we got there. Had to take 2 taxis to Cancun $80 to meet up with big bus. Just because the driver was a jerk. Then they told us drinks were not included and we would have to pay 1$ for all our drinks. Took them over an hour to get the ok from the office to give us our included drinks. Food was not very good. Worst we’ve ever had on a tour (this was our 3rd visit to Chichen Itza. Cenote was too crowded because all the buses arrive at the same time. By that time everyone is tired and hungry yet they stop at the last village. Got back at 9pm. No dinner. My advice, pay a little more and get a better tour company. Tour guides were great! Jorge and his team were amazing.