Holbox Island Tour departure from Cancun

I received a txt msh first from Zayra them from Gabriela that our tour was cancelled due to Holbox port was closed on the date we booked and they offered another date. I sent a message to the agent Gabriela to cancel and get a refund because we had other plans for the date they offer but she did not respond, only when we decided to take the tour (or loose our money) she responded. The tour to holbox, passion island, and cenote yalahau was good. In favor: passion island is beautiful, and that's what made the tour worthwhile. Cenote Yalahau was nice to but there are some more beautiful Cenotes in Cancun. The drivers and guides are very kind and pleasant. Against: I was very disappointed with the holbox island, dirty beaches and a lot of seaweed. We were also disappointed with the lunch. The food didn't taste like Mexican food, very bland! The worst thing was that we had to wait 1 hour for a group of people who were not even in the same van we were in because that group did not respect the tour timeline, and we and 12 more people had to wait for their delay. The tour company did not show respect for the other members of the tour.

El día de antier fui con mi esposo al Tour de Holbox y estuvo increíble!!! Todo a tiempo comida deliciosa un poco de lluvia pero nos alentaron a disfrutarla y fue maravilloso!!! 100% recomendable!!! Gracias Cancún bay!!!!

Firstly I’d like to thank Jamie Garcia for organising this trip for me and my family. His name was highly recommended through a hotel group I am a member of and I can see why. He was fantastic throughout the entire process of enquiring, booking and even after the trip was over he even messaged me to ensure that my family and I had enjoyed ourselves. He was happy to answer any questions we had and to take back any feedback we had (not that there was any negative as the day was brilliant). I’m coming back next year and would 100% book through him again. Now, the trip. We booked the Holbox tour with Cancun Bay Tours (through Jamie). We were picked up at 7am and then we set off to our destination, picking up a few other people on the way as to be expected. Our guide Adrian was fantastic, funny, friendly, informative and just generally great to be around. As was our driver Felix, as someone who is usually an anxious passenger (especially abroad), I felt completely safe. If you happen to get these two then you’re really lucky and definitely in for a fantastic day. During the tour we went to three places, the cenotes, the passion islands and finally Holbox. While other trips I have been on during my stay in Mexico (not booked through this company) have felt rushed and exhausting this was the complete opposite, it was a relaxing day, that while it had time allocations for each place didn’t feel forced. The cenotes were lovely, the passion islands were beautiful and there is honestly no other place like Holbox. The meal we also had there with the tour was great and everyone was really friendly. Our boat driver, although I don’t know his name (his boat was called Chaleco Obligatorio) was also fantastic, really funny and happy the entire time. Thankyou for a great day guys ❤️