24 Apr 2023
We arranged for CLT to pick us up at the Cancun airport on April 15th. We confirmed this with the owner of CLT three days before our departure from Canada. Our flight was on time but, it took some time to get through customs and to get our checked luggage. We left the airport to find out our private transportation had left 15 minutes after our plane landed!!! Potentially leaving us stranded at the airport. A gentleman helped us outside of the airport by calling CLT. My husband talked to the owner of CLT and he said it would be 2.5 HOURS before he could have another driver meet us. Luckily the airline provided transportation was still at the airport and the same gentleman helped us find it. The owner of CLT called my husband directly after we were on the bus apologizing for his driver leaving us behind... Luckily we had arranged to pay cash upon arrival and we weren't out any money. I would strongly recommend NOT booking with this company! They WILL leave you stranded at the airport!