08 Dec 2021
This entire experience was disappointing. Everything from the transportation to the experience was less to be desired.
The adventure park tried to sell us an upgrade immediately upon arriving, and again after we checked in and we’re assigned to our group for the day. The guides make it sound like you will have a terrible time if you don’t upgrade to a more expensive package, which is not the best way to begin a trip.
When we were separated into groups we were asked if we wanted to buy water or snacks, because again, nothing is complementary. You have to rent a locker for $10 ($5 deposit and $5 locker fee)
The cenote is pretty, but nothing amazing. The life jackets are provided; but no towels.
The zip lines and hand bridges are short, and you wait in line longer than you actually zip line. You can of course pay for an upgrade to go on more lines, They make you hang upside down on one of the lines, even if you don’t want to. The zip line gear is newer and the safety directions were detailed.
The ATVs were absolutely atrocious. They get unbelievably hot on your ankles and there is no safety briefing or instructions on how to drive one. They constant stalled out going through puddles and the majority of our group experienced one issue or another. One lady had her wheel completely come off the machine!!! The ATVs were not maintained and were dangerous.
When the tour was finally over they again tried to sell you some $100 tequila during a tequila tasting. Only to have your complementary lunch be 3 street tacos, which were nothing more than a few little chunks of meat tossed into a cold tortilla. They shuttle you back to your hotel for a few hours to eat and rest and then take you all the way to Cancun where you have to pay a $13 dock fee and if you want to upgrade your meal. The drinks are included and the boat ride is nice, but the food was over cooked and chewy.
In all, we would not recommend this package. It was not a good price for the experience and we will not go again or recommend this to anybody.
We were thoroughly disappointed.