16 Jun 2024
To start, I got a message from this tour company that they don’t do Cancún pickup on Thursdays. When I booked, it wasn’t mentioned and able to book for Thursday. Couple days before the tour, I was informed to change the date and had to change to Wednesday. Tuesday, we did Chichén Itzá and going on Tulum next day was already tiring. I wasn’t happy that I had to change the date. On Wednesday, we got picked up at our hotel at 7:10 and we were told that we are getting off. Took us to this mall and informed us to go to Starbucks to meet the travel agent.
I wasn’t happy about this and waited a long line. Past 8:20, we were checked in, we were told to go back to parking lot and wait for the bus. Very small bus arrived to pick us up and we couldn’t even sit together as a family. We were packed like sardines and traveled to Tulum with this tiny bus. Tour guide got picked up along the way so during this whole time, we only had bus driver. What a disappointment from start.
Tulum was extremely hot and our guide was knowledgeable. He made things better. Akumal beach was awesome! Got to see many turtles and swam along side with them.
Except for the unexpected chnages and small van, we liked this tour. Definitely recommend the turtle swim!