Cappadocia Hot Air Balloon Tour Over Fairychimneys

Breathtaking! They do an excellent job at communicating all the information. Great experience! Highly recommend!

Beatiful morning, perfectly clear skies and such an amazing sight to have countless hot air balloons everywhere.

We started our tour at 5:00 am in the hotel lobby where we were told to meet. The guide was 25 minutes late with no updates as to where he was. Worried there was something wrong with out tour we asked the receptionist at our hotel to call the company. The receptionist had to call three times to finally get a vague answer of “he is on his way”. We understand delays happen. However, we should have been kept updated with the status of our pickup rather then be kept worrying the driver was not coming. Once picked up the driver took us to the balloon. We were informed that due to wind there was a delay and we would have to see if they could fly. Eventually the flight was cancelled all together due to wind (we are not upset about the cancellation at all, as it was out of the tour company’s hands and we were told there is always a chance of this happening). However as we went to leave the balloon site. A customer asked if we could get out to take a photo. The driver refused to let us stop. Finally, once back at the hotel we attempted to reschedule the flight for the following day. As per policy it states “a refund or rescheduling of your flight due to cancellations”. When we went to reschedule the flight the balloon company was trying to charge an additional 90 euros more then what we had paid for our initial flight. I reached out to the company asking if we could just be moved to this flight and they refused. They wanted us to pay an additional 90 euros for the following days flight on top of the 240 we each had already paid for the first flight. After some research, we have found that some companies due this as soon as flights are cancelled they jack up the prices for the following days flight. Surprise surprise the flight when down to €240 by the end of the day. The lack of customer service in this situation was amazing. We have since booked with a different company for tomorrows flight. Please be warned they show up late and will not work with you when unexpected things happen such as cancellations due to wind, rather they attempt to squeeze more money out of you.