09 Jul 2023
We boarded the boat and our guide did not introduce himself or even speak for 3 hours of the trip. There were 7 clean towels for our group of 10. There was 4 bottles of water and four soft drinks floating in water in a cooler with no ice. We asked to go to the blue grotto and he told us 30-40 minute wait, which was expected. We waited there for nearly 90 minutes with several boats pulling in after us getting people into the grotto. He tried yelling a couple of time from a distance but was ignored. We finally just told him to leave as we did not want to spend most of the trip sitting and waiting. We then went around the island and headed Back into the port around 4:00. We asked if he could try to get us into the blue grotto as we had an hour left and he told us they close at 4, we later learned from one of the workers they close at “5-5:30”. He then tried to ask for money for beer and wine we drank out of the Cooler (only because there were no other beverages, all we really wanted was water). He was on his phone several times during the trip and very disconnected. The trip ended 45 minutes early at 4:15. My wife and I did a tour in 2016 and have been talking for years to our friends and kids as we planned this trip about what an incredible experience it was and are very disappointed we did not see the grotto and did not even get a 4 hour ride, much less any kind of tour. I reached out to the company rep I had been communicating with before writing a review hoping she would address this and try to make things right or at least apologize. I was called a liar on all fronts. Not one person in our boat even knows the name of the captain as he never introduced himself. I have never felt the need to leave a negative review about something before and am not high maintenance or a complainer but I would recommend staying away from this company. When I was doing my research, I did see a negative review and the company responded in a similar fashion to the way they responded to me. I thought maybe it was just somebody complaining that shouldn’t have. Do not make the same mistake we did.