From Capri: Visit the Island with a Chairlift tour at 10,25

The tour itself was decent. Our guide, Dominic, was lovely and very knowledgeable. He gave us good recommendations of places to eat at and things to do in our time on the island. This review is getting negative points for very poor organisation from the company's end. We were to be picked up on Capri itself, but it seems that the majority of the group got on a ferry from Naples. The tour was 1.5 hours late in starting with no updates from the tour themselves about how long it would be until our guide arrived with the people who began in Naples (presumably the ferry was late but we weren't actually given an explanation), leaving us standing in the hot Capri sun (It was around 34 degrees C). Dominic did not actually know we were waiting on Capri, the tour company did not give him our names, it was only when we called for support about 30 mins after the supposed start time that he knew we were even there. The lack of communication was very frustrating as we could have used that time to explore shops, grab something to eat, or at a minimum find a cool shaded place to wait, but we had no idea if the group would arrive in 5 minutes, 30 minutes etc., or if we'd somehow missed it.

It was a very nice tour. I strongly recommend you review the itinerary clearly. The description does not match what you get. You may think you’re going to the Blue Grotto, or getting a boat tour, if the Grotto is closed. Instead, you’re paying for something else. The part to review carefully is the “Inclusions/exclusions”. You think you’re purchasing a grotto tour because that’s primarily mentioned in the tour description, but the Grotto and Boat are then listed among the exclusions. ????‍♂️

Wir haben ein Alternativ - Angebot bei schlechter Wetterlage bekommen. Dass hat uns sehr gefreut. Wir hätten damit hätten wir nicht gerechnet. Insgesamt war die Abwicklung der Dienstleistung sehr gut und ein schönes Urlaubserlebnis, das man allein nicht hätte einrichten können.