16 Sep 2019
My boyfriend and I booked the mud volcano and pink sea tour through Hi Cartagena. I've been many different countries on many different tours and this was the WORST ONE by far!! The mud volcano was very cool, we were excited we did that, but that is where it ends.
After everyone finished the mud volcano, we stood around for 45 minutes for no reason and the "tour guide" wouldn't let us get on the bus. I say "tour guide" because she did literally nothing, didn't explain anything and barely spoke the whole time. So then we get on the bus to go to the pink sea. The AC is barely working, mind you its 115 degrees out, so we are all sweating cramped into this van for 45 mins. We got out and saw the pink sea for 15 mins and hopped back on the bus. It was another 45 mins to the lunch spot. Lunch was really good, but spending 1 1/2 hours at this beach was unnecessary. We then pile back onto the bus where the tour guide informs us that we actually had to switch vans and this van had NO AC. NO AC FOR 25 MINS IN 115 DEGREE HEAT. Unacceptable.
We couldn't wait to get off the bus and was uncomfortable the entire time. I completely regret booking through Hi Cartagena and will NOT be recommending them to friends whatsoever