Totumo Mud Volcano from Cartagena

The pickup was a little later but we were informed in advance via WhatsApp, so no problem :) Our guide Franklin was great, we were warmly welcomed and he told us the information in Spanish and very good English. Arriving he pointed out some things to us and took all our luggage with him to the restaurant for safe storage. We got someone to accompany us up to the volcano and take pictures with our mobile phones. He knew exactly which phone belonged to whom. That's great. Up by the volcano, he collected his shoes. In the volcano it was very pleasant. There were people inside who helped you and also offered massages. Even when going out, the mud was removed as best as possible so as not to replace. In the lake you could then wash clean without being pressed to be helped. At the restaurant Franklin waited with our belongings and said we can check if everything was there. Then there was a snack to eat and something to drink and after a short time we drove back to Cartagena. I can really recommend this tour to anyone who is in Cartagena.

THE MUD VOLCANO EXPERIENCE WAS GREAT. But I paid for a round trip from my hotel to the excursion and back. I did not receive the transportation all the way back to my hotel. I was left on the side of the road I did not speak the language. The host of the excursion let me know 5 minutes before she dropped me off to the side of the road and call the cab for me. But that transportation issue did not sit right with me. The respectable and professional thing to do is compensate me for the services I paid for and did NOT receive.

I chose this tour because it was not a full day tour, there are many options to choose from. I enjoyed the trip. It was relaxing and something different. I spent about 10 minutes in mud. I did not accept a massage, simply say "no gracias" if you do not want one. Same applies to the wash off at the lake. Angel, the tour guide did a good job. The tour included a snack and drink. My only issue is with the service providers at the location. They need a more efficient way of keeping track of who does what for whom. They came to the bus and ask generally for $ instead of asking the specific persons they did services for. If you visit Cartagena, do it! 10/10 Recommended.