13 May 2023
As part of this tour you go to a waterfall after zip lining. Our tour guide was Caroo. He lead us down a path to a small river/waterway. At that point there is no longer a clear path but he guided us to the waterfall. Spent some time at the fall. When it was time to go, he did not lead us out. This time he was in the back of the group and instructed us to start heading out. I was in front and as I traversed the rocks I did not know of the best way to go cause there was no path. I slipped, fell backwards severely injuring my arm. Caroo came up from the back about 30-60 seconds later. After I gathered myself and assessed my injuries, he and another guest on the tour helped me up. I was not able to move my arm. I wrapped it in my shirt like a sling and we made our way back to the jeep. Once back at the resort, Caroo kept saying “please don’t forget a 5 star review”. He said it three times. I was pissed. No one from Island Route Tours ever reached out to me. Sandals did make an effort to take care of me. Word to the wise, if you have a tour guide make sure they are always leading the way. In this case their negligence severely impacted my remaining stay.