07 Jul 2024
This was our worst experience in Costa Rica and i would discourage anyone from going on this tour. It was like being with annoyed camp counselors whose main job is to say ok wrap it up, no you can’t do that, and no that’s dangerous. Our group feels like they actually took away from the waterfall experience it would have been much better to explore on our own than them telling us what to do the whole time. The purpose to get a guide is to be able to do more safely not less. They didn’t prepare us and told us to leave towels behind and put clay on our face which was cool but it was then in all the pictures. I felt like I was on a bad field trip. They did things like jump and slide off rocks but wouldn’t let us do it. They didn’t add to the experience of being there in fact they just took a cool place and made it bad. The description is a 40 minute hike and waterfall jump but we got neither experience. They blamed the weather and safety but I never would have done the tour without the key part nor did i want a wagon ride. The guys were immature and inappropriate. My daughter was holding on carefully and fell and they didn’t have first aid. She’s fine but there was zero benefit to them being there other than to pay someone to yell at us. The one guy wrote his name on my back in clay very embarassing in front of my children and inappropriate. We wanted adventure and I truly truly would never have booked it if they had been honest about what it was. Please save your money. It said snacks and water provided. It was fruit two hours into the tour. I totally understand there are things we couldn’t do due to conditions but they didn’t explain it or try to give us a good experience. Deceptive and not fun. I have reached out to a manager