19 Oct 2024
I should have known that there was a problem with this provider since there was zero communication before the tour, unlike any other tour we have done. I found out the details of the tour only through Tripadvisor. When we showed up at the Chicago Architecture Institute Building as instructed, I was told that the tour was canceled. We never got any notice of the cancellation. We were also told that this was a common problem with this tour operation. Tripadvisor needs to take them off the site.
If I don't get a refund immediately I will make a claim of fraud with my credit card company.