24 Jan 2023
Rating this 2 stars only because of our tour guide Jorge and our driver were charming and made the best out of this situation.
Myself and 3 friends took this trip because it was a private coffee tour and we were excited to see the largest waterfall in the area, Markina. I booked the 11am option since we had a wedding the day before and was not aware of any changes that would have made when I booked 2 weeks prior to the excursion.
The company reached out to me the night before during the wedding, asking for passport information and explaining lunch might be later. Which I thought was already poor communication that they waited last minute to ask us and plan this out.
We get to the coffee farm, which was beautiful but not private at all. We had about 8-10 other people with us on our tour. It made it difficult to hear over everyone else talking and it was crowded. We were then told after the coffee tour, we would not have time for the Markina waterfall since it closes at 4pm. It was never communicated prior to the trip that the waterfall closes at a certain time, if I knew this we would have booked an earlier time or have cancelled this excursion. We ended up going to another waterfall which was small and crowded. After Jorge took us out for an amazing lunch and we had a great time getting to know him and more about Colombia.
Disappointed in Gran Colombia Tours. Please do not book a later time if you want to see the Markina waterfall and be aware the coffee tour is not private. Also ask for Jorge to be your guide!