05 Apr 2024
I don't usually leave negative comments, but what happened here was unbelievable, so I feel it's important to share my experience. I booked a tour through the hostel I stayed at in Santa Marta (Viajero), along with another girl from the same hostel. We spent the day at Cabo San Juan beach, and after lunch, our tour guide (Eduardo) asked if we wanted to hike back to the entrance or ride horses. We chose for the horses, and Eduardo suggested we head to playa Piscina for the rest of the time, agreeing to meet us there at 2:30 PM to show us where the horses were.
Around 2:25 PM, we arrived at the agreed location and waited in the sun until 3:00 PM. At that point, we decided to return to Cabo San Juan to check if everything was okay. When we arrived there, we asked at the restaurant, we were informed that the tour had left "ages ago." Cabo San Juan was the only place with signal, so I texted Eduardo, informing him that we would return with the horses and asking him to wait for us, but they didn't wait. It turns out our tour had passed by our meeting point way earlier before 2:30 PM, but they didn't feel like waiting for us and left without us.
When we reached the entrance, I called the tour guide, who casually mentioned that they had left. I was of course irritated and I responded back to him and then he just hung up and never answered the phone again. We had to pay for a bus and a taxi back to Santa Marta, as it was getting late, and we were never compensated for anything. Additionally, the tour guide kept the change from my meal, which he was supposed to give back to me after lunch.
We have never lived something like this, so irresponsible to leave two people behind because he decided to form the plan while eating and didn't remember when he suggested to us.