04 Oct 2025
My Viator ticket specified a 5am start time with pickup from my hotel. Eventually, at 07:15, after waiting outside the hotel for two and a quarter hours, a private car turned up to take me join the rest of the group (the bus driver had forgotten me). In terms of the rafting, our guide, Carlos was really excellent and we all had a great time even though we were decending down grade 3&4 rapids, which wasn’t mentioned in the description (I wouldn’t have booked if I had known as I’m not a strong swimmer). On our way back to San Jose, the bus driver made a 45 minute detour to drop off a member of staff. The round trip was over 13 hours. This travel company appears to place no value on your time. Avoid!