Craters of Fire - 4X4 Full-Day Tour

Absolutely fantastic experience. Particular respect to our tour guide, Nelson. Outstanding person - we had a person with learning and communication difficulties and Nelson went above and beyond to include and communicate with him. He had the additional challenge of a group requiring both English and French languages, and he handled everything with aplomb. 100% recommended and we will definitely use Green Devil again.

I woke up in the morning so excited to go on this tour. The office staff was very nice. Very kind as well helped me plan out a short stay. I paid over a link that they sent to me. I went to get coffee and breakfast 30 minutes before the tour started. I also bought 10 Portugal pastries for others. Being kind and having the Christmas spirit. I was in contact with the office by WhatsApp and told them I got pastries for all and they put a heart icon on it. As the tour driver arrived he greeted me with anger and hated that I had pastries and coffee on me. he jumped out the vehicle and started yelling at me that there is no food or drinks allowed in the car. And was shaking his head and acting aggressive. I understand if food and drinks are not allowed but it is The manner he handled the situation that matters. You can't be aggressive and forceful. It would've been better if he would have said I apologize, but we do not allow food or drinks in the vehicle. And said it kindly. Do not yell and have a child's temper tantrum because I think we all understand if this kind of person came at somebody in a fighting method realistically you will get that reaction right back. I noticed as the tour continued on this was a multi language tour. And he referred to the France more the the English speakers. when you would ask Draute a question. He would say please do not ask questions because he has a lot to say. Then he would not talk for 5 to 10 minutes. Like this is turning into a toxic relationship. As we pulled in to a stop. I noticed other tour companies with much much nicer vehicles and newer such as Mountain expedition, and Trues IRIT I was able to talk to the office of the other companies and they Charged 55 instead of 58. Which was quite amazing because this company has very old vehicles from the 1990s that has some rust and cracks, you can see how old the vehicle is. Versus the new vehicles these other companies have charging three euros less. So then, as the day went on. These other companies didn't have space for me to jump ship with this company and join another company's tour so l stayed on the tour and the driver became slightly kinder. But very sarcastic and gave more attention to the non-English speaking Tourist. then he asked everybody. What did they want to do for lunch? Are they going to go to a restaurant or are they going to have a picnic I responded with I will take lunch at the restaurant. And he asked what do you like meat, chicken, fish, but he never asked me which option. As the tour went own he kept saying the tourist don't know anything. And laughed and others laughed with him even tho it is not funny. he has been a guide for 32 years!! How???? I have no clue. By the time it was lunch time he told me to go find a Place to eat. So l went to look at 3 places. But went back the restaurant him and the France tourist went to as well. but the food took maybe 20 to 25 minutes to prepare. Then the guide said did I not order anything? I said I did but it is taking a long time. He said yes because I never told him what food I wanted so everyone else will eat before me and I must wait. Which I could care less. He was making trouble out of nothing. We finally started exchanging bad words. I paid for my food and stood outside intill I saw a taxi and left the tour on the other side of the island. I deeply hope that this tour operator or tour guide is disciplined for his extremely disrespectful behavior. It’s the manner in which you treat somebody. I don’t think that they realize that you just can’t talk however you want to somebody and then assume that someone’s not gonna have a reaction For me personally if you disrespect me, I am going to disrespect you right back. I will not allow someone to try to intimidate me. Remember, it is me that is coming to your city spending my money making sure your economy is thriving. Without me and other Tourist. You would have no money do you clearly understand that?

Have been on a previous trip 2 years ago with Green Devils. Wanted to see south east of island but couldn’t see many tours apart from this one, so booked it. While the scenery was ok, there weren’t many stops for photos and the driver gave us very little information about the places we visited or Madeira itself. He was friendly but we came back from the trip disappointed. Another couple on the same trip felt the same.