01 Aug 2023
Had a terrible overnight experience on this bus from Da Nang to Hanoi. The actual interior and comfort of the bus was not bad, but it was the customer service that was despicable. An hour into the journey as I was about to go to sleep one of the bus drivers decided to sleep on the floor right next to me. Bare in mind there was a curtain separating us and I could feel his entire body in my small single sleeper bed. On top of this he decided to open my curtain and use my charger. It was totally unprofessional as I was basically sharing a bed with this man I had never met before. When I woke him up and asked him to move he simply waved his hand at me and turned the other way. This led me of having to move to a different bed despite having paid for one that was on the ground floor. Myself and my friends were very disturbed and scared after that experience and will never be travelling with this company again. Totally unprofessional and unacceptable.