19 Mar 2024
The best aspect is the company is very responsive on WhatsApp. However, the positive aspects end there. We had rented their service for a few full days of driving around Hoi an, da Nang, and Hue. When we saw the inside of our car, I realized the pics they sent us prior were not representative of what we were led to believe we would have during our trip. Our initial driver was very gruff and had an overall poor attitude. My father speaks fluent Vietnamese so it wasn’t a language or cultural barrier. After a couple of days, our driver was suddenly changed to a new driver with very little explanation. The second driver was nicer but still not the greatest. His longest drive was to Hue and he took us to 2 restaurants, both being subpar. At one point, one of the passengers thought she lost her phone and he seemed very reluctant to turn around despite having paid for his services for the whole day. Our driver in the north would have shown more concern for a lost phone and would have offered immediately to turn around or figure out another solution. I would not use their service again.