13 Jun 2024
We booked this tour online over a month in advance and were very excited for it. We were scheduled for a 9am departure and when we arrived the tour operator told us they never received our reservation and they couldn't take us until 3pm in the afternoon. It was super disappointing that the VIATOR system did not book this with the tour operator. Even more upsetting is that VIATOR charged our CC the full tour cost. I would not not use VIATOR in the future.