15 Nov 2020
Unfortunately, this tour did not come close to meeting our expectations. It was the most unprofessional tour we have every been on and we've traveled all over the world. The dolphin tour was a complete disaster. It poured down rain and we were all completely drenched on the boat, including all of our bags and belongings. The boat crew didn't speak any English at all. We told them several times that it was too cold, our faces hurt from driving into the hard rain and I had to use the restroom extremely badly. Since they couldn't understand us, they just kept driving the boat around when it was clear to us that we weren't going to see any dolphins and it was obvious that we were all scared of the big waves and water coming into the boat. The boat captain kept promising we would see them, but we never did.
Once finally on land, they knocked on a stranger's door for me to use the restroom. This was extremely embarrassing and we were expecting better planning. Our other tours have all made bathroom stops. I emailed the company after the tour and he informed us there should have been a nice lodge for us to use. There was 5 adults on this tour and none of us saw any lodges or facilities, just a poor village. We don't think the guides launched the boat from the place they were supposed to. If there was truly a lodge there, then the guide wouldn't have been desperate enough to knock on a village woman's door for me to use the restroom. Someone is obviously being dishonest.
We also didn't get to spend time at the beach like promised, but that was due to the terrible weather. They didn't even point out which one it was, which would have been nice. We had to get back in the van soaking wet to go see Jozani forest. With nowhere to change, we had to do the whole tour completely wet in our swim suits, but the forest was nice.
We were never offered refreshments, snacks, water or lunch. The guides didn't even bring a cooler. We were dropped off at the hotel by 1pm. Since we did not receive a full day tour and missed most of what we were supposed to see, we asked for a partial refund. They keep making up excuses and it's been a week and we haven't heard anything else from the tour operator. Needless to say, we are all super disappointed and wish that the guides would've cancelled the dolphin tour and just done the forest if the weather didn't allow for good sight seeing.