30 Jun 2023
my husband booked this tour for me in Adisababa Ethiopia, because he didn’t want me just sitting around a hotel. First of all the tour did not show up. I waited in front of the hotel for one hour finally went back up to the room to search for a contact number. Viator does not print local contact numbers on their payment receipt so I had to dig in search, dig and search. One hour later I finally came across a local number. Two hours now has gone by from a pick up time. While speaking with the local representative I had invoked a refund option on this tour. He says he got that email and he wanted or suddenly demanded that I pay him in US dollars when he comes to pick me up I protestant and told him I wasn’t paying a one cent more to him. He did, however, finally show up and picked me up , we went out of town to next town where he handed me off to a driver who was actually going to do the tour. That’s when I realized that I was the only person on this tour I am a small female from US in middle of Africa, being handed off to a strange man. This made me really uneasy. the only good thing about this tour is that the driver who actually did a tour was a super nice man he did the best he could with a last minute notice. I gave him a hefty tip. I do NOT recommend Viator for any African tours. Buyerbe aware, especially if you’re a woman.