12 Jan 2025
We were thoroughly disappointed to see that they sent a regular sedan car for this 12 hour trip when we had paid $50 extra per person for a MUV/SUV vehicle. I had specifically done this to avoid more stress to my bad back. When we pointed this to our driver, he reluctantly arranged for a replacement vehicle after we had already started on our 3.5-hour drive to Rameswaram. This added approximately 1.5 hrs driving time to our itinerary, requiring us to change our return flight from Madurai to Chennai to the last flight of the day thereby we ended up reaching our Chennai hotel 2.30 am the next day.
The saving grace was Muthuswamy, the driver who expertly drove us to Rameswaram and back to Madurai airport in time to catch our last flight of the day.
This bait and switch tactic of the tour agency from Goa was despicable, and we will be avoiding using their services in the future.