14 Jun 2023
We booked this cruise almost 5 months in advance of our trip. The company called two days before the excursion to tell us that the sailboat we were to take, needed maintenance and would we like to be put on another boat that was propeller powered. We agreed because we had no other option at the late date of their communication.
On the day of the event, we showed up at the dock and checked in. We were the 11th & 12th passengers to board the boat, but were told we had to sit on the outside of the cabin. We had to spend the day outside the cabin. Despite using a lot of sunscreen, we got sunburned. We later found out the reason we were made to sit outside was because our booking was one of the last ones registered on that boat (this was due to the company changing our original reservation from 5 months before).
The staff was great, however, I would not recommend this company for your island adventure in Puerto Rico - find a different company - one that will honor your reservation fairly.