03 Jan 2023
Hi
Our experience didn’t go as planned even though we booked in good faith after receiving the feedback on your website. We assured it would be a professional experience but there were many issues and Major problems that could not be resolved.
After providing you with the sizes for both participants, you still did not provide the correct equipment, swimwear was damaged and could not be used and this caused a major problem as then I had to do in the water without the proper attire and have ended up with scratches on my legs. The flippers did not fit and caused injury to my feet.
Lastly, the driver demanded money for the experience even though I continued to inform him we had already paid, then he continued to demand 400 for our drive. The experience was ruined due to what I outlined and I have photos of the injuries that happened as proof.
The instructor was amazing, he could not be faulted at all.