Burj Khalifa Tickets at the top (Level 124 and 125)

This was hands down the worst experience we had in Dubai. We booked the 7:30 PM , non-peak, Thursday night time slot expecting a smooth, premium experience and a stunning city view — what we got was 3+ hours of standing in queues with no seating, no food or water access, and zero communication from staff. When we finally made it up, the deck was so overcrowded we couldn’t even enjoy the view. To make things worse, there was a disturbing incident where a man was allegedly sexually harassing another guest’s sister, and staff did absolutely nothing. They just continued shouting at people and pushing crowds along like cattle. It then took another 2 hours just to get back down, again with no guidance or crowd management. I had my children with me — we were exhausted, stressed, and stuck for hours in what felt like chaos. There is no transparency about how long the entire experience actually takes. If I had known, I would never have gone. This is marketed as a world-class attraction — in reality, it’s an unsafe, overcrowded, and shockingly mismanaged tourist trap. Save your time and money. Go somewhere else.

We have recently visited Dubai to see friends & spent 8 nights there. We experienced many wonderful sites during our stay but without a doubt to have breakfast on our 1st morning overlooking the landscape of Dubai on the 123rd floor of the Berj Khalifa was truly jaw dropping. When we arrived at the hotel I couldn't believe the shear size of the building & how imposing it is on the Dubai landscape. When we entered the lift to go up to the restaurant it only took a few seconds to get to there & during this brief ride we experienced ear popping probably due to the quick change in height. Anyway, when we got to the reception area we were greeted then taken to our table which was fully over looking the city. Words cannot describe that initial view from such a high vantage point. Now, we get down to the food, surroundings & service. It was all exceptional and it enhanced our experience. Our waiter looked after us in style & he was also humerous so we enjoyed funny exchanges which I feel he enjoyed. Once we had finished our food - the eggs Benidict was to die for, we just sat and chatted with our friends & just enjoyed the totally relaxing ambience. To recap, this experience for strangers to Dubai was unforgettable but it was enhanced by the true beauty of the building internally & externally. In my opinion the cost of what we received was exceptional & I would recommend everyone look into doing this.

The tickets never came in time had to pay again at counter awaiting full refund I was told by Viator no slot available for time I selected yet still took monies