14 Nov 2024
Unfortunately, my experience was extremely bad with headout.com, and I will not recommend it to anyone. I have booked tickets for Dubai Safari Park with train. Headout issued an incorrect ticket to me which did not include the train and shuttle service. We found about this when we reached the venue. My 70 year old mother, who is a senior citizen and cannot walk, has to suffer a lot because of an incorrect ticket. Headout was not ready to upgrade the ticket and resolving my issue even after multiple back and forth calls and escalations. Moreover they were blaming local tour partner for all the mess which is their internal matter, and we're asking me to get in touch with the local partner, which detroited the situation further. In the end, I had to upgrade my ticket and pay extra since no one was responding. Moreover Headout was not ready to refund the extra amount. Their service is really pathetic and disgusting. Even the support staff is not trained properly and did not provide resolution to the issue. Headout company is fraud and should shut down since they do not know how to operate. Please avoid booking via headout.com. I have complained about the company at Dubai safari park also to the management. And finally answering the question, what made zoo visit special, answer , nothing. This was the most ridiculous and pathetic experience ever in my life regarding the tour booking.