Premium Red Dune Safari, Sandboarding, Camel Ride, 5* BBQ Dinner

Myself with my family of 5 members went for Desert safari and we enjoyed well in desert dunes with dune bashing ,camel ride, buggy ride and the camp shows were marvelous with belly dance Tanuja dance and fire show. Thanks fathima for suggesting and being a wonderful host for our memorable holidays.

We are only writing this review after speaking to the company representative at our hotel and giving them the opportunity to put this right. We booked on the evening desert safari for yesterday at this company's tourism desk which is based at the hotel we are staying at. Reshmi told us that we would find cheaper prices online but this company was promising a premium desert safari with an experienced driver. Having done some research, we decided to go ahead and book the safari, not minding paying extra to have a good experience. Everything was going well until it was time to go to the camp for the evening entertainment and dinner. The driver had not been to this specific camp before, so he called a company representative who was already at the camp to meet him at a mutual meeting point and guide our car to the camp. The representative refused to come out and provide this support. This led to our driver getting lost and after some time driving around, the car got stuck in the sand and we couldn't move. We had to then wait for the company representative to come and tow the car out and then lead us to the camp. By the time we reached the camp, all the other guests had already settled down after having the camel ride, eaten their snacks and were watching the first show which was coming to an end. Having missed out on some of the experience, we went to the desk at our hotel this morning and informed Reshmi of what had happened and asked for some kind of refund for the company not being able to provide in full what we had paid for. She said she would need to speak to the manager. We went back to the desk this afternoon and the company was trying to blame the driver for what had happened. We explained that we did not hold the driver accountable, rather the company should have made sure he knew where he was supposed to go and when he called for help, the company representative should have responded and we would not have arrived at the camp late. All they could offer us was a free drop off to the airport for our departure which was not of any value to us as we have already prebooked this with our travel agent. I understand that things sometimes go wrong, and given all the positive reviews this company has, they should be able to take responsibility when things don't go the way that they should.

A great one… good and professional driver, excellent service. I recommend, and would do again next time I visit Dubai