20 Oct 2020
Scam.
Tour operator did not respond to my messages or phone calls at the expected time of pickup. I needed to book a different tour with a more reputable company the next weekend, as they did not tell me they would not show up and did not answer their phone or through the trip advisor app.
When I asked for a refund, they forged whatsApp messages, written in very poor English, between us stating that I wanted to go shopping and needed to cancel the tour. All communication with them had been through the trip advisor app, and we have never communicated on whatsapp.
Since they provided forged messages to Viator, it has be a major challenge to get a refund, and I have needed to go the route of filing a report with the Dubai police as well as doing a chargeback with my credit card.
Do yourself a favor and avoid this company.