I would highly advise against booking with this company. We paid EUR 75 per person for a day trip to the Cliffs of Moher, Feb 12, only to experience a series of frustrating issues from the start. You do not receive any detailed explanation about the tour, what to bring with you, what to expect, times, etc etc. For example, take a look at any "Get Your Guide" tour, they explain everything. Paddywagon only sends you an email, that will most likely land on your Junk Email, no contact information, they have 0 customer service, believe me. Our vacation day was ruined by them.
Our accommodation had an unforseen event, forcing us to switch rooms early in the morning, which made us arrive 7h58am instead of 7h50am. The staff were incredibly unprofessional—both the guy at the office door and the lady at the admin desk were sarcastic, rude, and completely unhelpful. We simply wanted to move our tour to the following day, but they were inflexible and dismissive. This company is nothing more than a tourist trap. Instead of heading to the Cliffs of Moher, we were sent on a completely unnecessary detour to Glendalough, a place that was an hour away and costs EUR 30 for a 12 PM return. The trip included an uncomfortable bus ride, a brief stop, and a one-hour walk—total time-wasting. To top it off, the bus was far from luxurious as advertised, and definitely not built for long journeys. The only redeeming part was the driver, who was kind and professional, but this was by far the worst tour experience we've had. Avoid this company at all costs, just google a bunch in Dublin you will surely find many many others. The other option to Cliffs are renting a car, taking trains to Galway, etc. Do your research and take a look on the negative reviews, they really reflect reality of Paddywagon.
On the 13th we came back and had to purchase another ticket , full price. The drivers are 10/10. The only horrible things are the buses - unformtable and the staff at the store. Ah, and DO NOT EXPECT customer service at all, it does not exist :)
Q7609CXlauran
04 Nov 2024
This trip was confusing and of poor quality. The website lists different stops but this was our itinerary:
Day 1. 6 hr drive to Galway with 3 short stops beside a road. We were left in Galway at 2 pm for 20 hours. We were picked up the next day at 1030 am to go to……..Galway for an hour!
Day 2. See the FIRST -and last- place of interest at Cliffs of Moher at 2 pm. Then 4 hrs to Dublin with one stop at a gas station.
To summarize: no Glengowla,no Burren, no Corcomroe Abbey, no Bunratty Castle, and no actual information about anything in two days that we couldn’t have picked up from 4 minutes on the internet.
I’ve been waiting 10yrs to take this trip and Paddy Wagon Tours and their driver Steven did a fabulous job. From the simplicity of making the booking, to the luxe comfort of the new mini bus we were fortunate to enjoy. Breaks were well spaced out, with ample time available at key sightseeing locations. The B&B accommodation we stayed in overnight was lovely, perfect and 8 minutes walking distance into Galway. Thank you so much for adding to our beautiful family vacation. Memories that we’ll cherish forever. Extremely grateful.