Luxury Hot Air Balloon Riding in Luxor

The day before the hot air balloon flight, we were informed that our flight might be cancelled, but that we could upgrade to take it one hour earlier for $10 per person, which is about a third of the original price. After much negotiation, our flight was confirmed for 4:30 a.m., but at 10:45 p.m. we were told the time had been changed to 5:45 a.m. When we arrived at the meeting point, we were made to wait for 30 minutes before being told that the flight was cancelled due to weather conditions. It then took us over an hour of negotiations to obtain a written cancellation so that we could request a refund from Viator. I do not recommend this experience.

we booked it, we paid, went to the place and because there was “air” apparently we didnt do the activity. even though we woke up from 3am because the guide said there is less air that time when our booking was at 5am. The guide said we will get our money back and I made sure to complete the refund procedure the right way, turns out our refund was rejected and the guide is happy somewhere in the bahamas with our money probably . dont go .

We booked a hot air balloon ride for 5:30 AM as confirmed in our booking. The evening before, the operator messaged to say our ride would be at 7 AM unless we paid an extra $10 per person for the earlier time — citing “strong wind” only for the later slot. If 7 AM was truly unsafe, we should have been moved to the earlier slot at no extra cost. When we refused to pay extra, our booking was cancelled at 12:30 AM — far too late for us to find another company. This ruined our plans for the day. Based on other reviews, this appears to be a recurring practice. We have reported the incident to Viator and the Egyptian Tourist Police. Book elsewhere to avoid disappointment.