12 Jun 2025
Booked a full day tour with Dr Mo which was very positive. Dr Mo is informative, friendly and very well educated on Egyptian history and will be able to answer all of your questions. Having a very inquisitive son who knows a lot, this is what we required. Lunch was at a place called Ali Baba and the food absolutely terrible. Egypt is very reasonably priced but this meal apart from being dry & slosh was our most expensive meal of our holiday. Purely tourist generated and really should be allowed.
From this point after our balloon fiasco & appalling lunch, the day was great!! Although we didn’t see Luxor temple as advertised, we were bothered as full day, early start and you will be sent to shops to purchase things. You’re choice if you go.
BALLON FIASCO
This could have been handled so much better. I’d read in reviews before I booked & unfortunately this happened to us - Ballon flight cancelled! From what I understand, there are 3flights that take off every morning. Apparently we were booked on the second flight (but I booked the first slot on Tripadvisor being 5am so I still don’t understand why this is not first flight?). If there is an earlier slot, why not advertise this to your customers? When I had to chase pickup time night before (which customer shouldn’t really have to do) was told there was a 4.30 flight & if I wanted to go on earlier flight (I thought that’s what I’d booked but apparently not) it would cost another $40 per person!!! We decline at this point. A while later was then told pickup from hotel 5.40 (but I’d booked 5am? So again confused) but went with it as these guys do this daily and know what they’re doing right??? Wrong!!
Our Pickup was now 5.40am and not 5am as I’d booked & it was an old bus. Not as advertised being a boat trip on Nile to cross river. Got to balloon destination which took about 20 mins. The driver was driving VERY slow so should have taken 10 mins & all passengers looking at each other in disbelief !
Flights of ballon’s just taking off which was truly magical. We waited on the side ( you will get constantly harassed by kids and if you give them money they will just swarm in) quite frightening really, we thought we were helping but you’re really not. Watched balloon taking off thinking this will be us soon - we just had to wait for them to finish their trip. 1 hr later after pickup (now 6.40) told flight cancelled and not taking off - all truly gutted.
My advice this happens very frequently and get on the first flight to have best certainty you’ll get up in the air. Communication from staff in charge VERY poor, having spoken perfect English from pickup to getting to balloon destination all of a sudden they couldn’t understand you. Complete shambles. We were eventually taken to a restaurant not really understanding what was happening and waited an hour. Tried to get hold of our representative we had been messaging about what was happening & no reply!!! Also wouldn’t take our calls!! Dr Mo then turned up and explained flight cancelled and the 3 flight a day scenario as best he could. From then on day got better.
We were lucky, had another day in Luxor and we really wanted to do the Hot Air Balloon. Others in our party didn’t have this luxury as we’re flying home. Dr Mo arranged this and was even our pilot the next morning. We did have to eventually pay extra ???? but when up in the air it is truly magical.
I very rarely leave such long reviews but if this advice helps at all to you, then that’s good. Happy holidays