31 Dec 2024
Booked this month's ago for a departure on 30 December. The company listed here that I bought my Tripadvisor/Viator tickets with was passed on all communication to a different person with a gmail account/whatsapp infact the company listed on Tripadvisor/Viator tickets is listed as closed. Infact I struggled to get hold of the company on the phone number listed on the tickets as did Viator and it took multiple communication methods before I got a response. Less than a week before departure we were messaging this person to try and find out the name of our ship and they demanded an extra $200pp because it was new year. Despite me booking months ago and them knowing the dates then they increased price last minute (see whatsapp screen shot). Strangely they could increase the price but couldn't tell me what ship I was on! I cancelled the booking and found a named ship for less than I paid her for the same dates which included New Year. Don't use, plenty of other options.