I went with my husband on the three day tour to Wadi Rum and Petra.
I will start by saying that Tourist Israel/Jordanian Experience's strongest point is their logistics: everything went on time, the transports were always waiting for us promptly at every point, and I never had to wonder what was next or how to get there because everything was very clearly explained.
Pros: You absolutely must take two days for Petra. The Petra park is actually a city. There is so much to see and great distances to walk between each place. We walked 15 km the second day and barely had time to rest, I don't know how people with only one day in Petra managed, they would have to pay for a donkey ride/golf cart to make it to everything or give up on seeing parts which is a pity.
Our guide was Nizar, and he was very outgoing and knowledgeable and would go out of his way to get anything done for a member of the group, and he made certain everything ran very smoothly.
Wadi Rum was breathtaking and is a must see! We upgraded to the Martian bubble which was nice, we saw the sunrise from bed because it was facing east.
Our hotel for the night of Petra was walking distance to Petra which was amazing, and not everyone in the group got to stay so close.
Cons: According to the Tourist Israel website, the first day of the tour includes a few hours in Aqaba, but what actually happened for us is that we were given 15 minutes to walk around some empty luxury neighborhood (Ayla) that is separate from the city, then we sat for almost two hours at a restaurant that we were taken to and was not included on the tour price. The food was alright, but not worth spending the whole time of Aqaba in. I would have liked to see the city more.
The Martian bubble was not necessarily worth the 240 dollars we added, and the camp we stayed in had too much light for us to see many stars. The bubble we received in the Rum Luxury camp was not clean and had a huge chunk of hair stuck to the shower wall, making me doubt anyone had come to clean the bathroom at all.
While I understand that resources are scarce in the desert, the Bedouin camp we stayed in Wadi Rum did not have great food options, and as a vegetarian I had not many options for dinner, and I had specified that I am a vegetarian when ordering the trip. The meals at this camp did not include any drinks at all, not even water! The drinks were five times the cost of anything you could buy outside. The breakfast did not include any ready made Bedouin coffee, which is something very standard for a Bedouin camp I stayed in in Israel. This was disappointing.
In general, the trip was very rushed at every point, as is the case with many organized tours I've been in. For example, we'd stop at a lookout and were given maybe five minutes to look and the guide started pressuring us when we started taking pictures. Another instance: after a very long day of walking in Petra and after no organized meal since 8 on the morning, we were given 30 minutes for lunch at 16:30 on the second day.
Overall, the trip makes logistics very easy and I felt very safe, though if I went again I would do an independent trip where I could choose my own pace, restaurants, and accomodations because I did not like the accomodations or the restaurant of the first day.
We took a private tour that included border crossing service, a driver, a night in Petra, tour of Petra, a tour of Wadi Rum in a pickup truck and a night in a “Bedouin tent” hotel. The company was very responsive and tailored the tour to our needs both in planning and during the trip. We left our rental car in the parking lot at the border without incident, The border crossing service was excellent—timely and helpful (though not really necessary—it’s quite straightforward). But they outsource the services in Jordan and the results are decidedly uneven. The hotel in Petra was a dump, with a dirty stained shower curtain, beat up furniture, terrible food and a clueless staff. They gave us a room that was already occupied—the reception guy who took us up woke up the sleeping guest! The guide at Petra was very knowledgeable and very nice but upsold us—essentially “you bought the standard tour but I can provide the really good tour for $170 more.” And both our drivers, while very nice, stopped for supposed bathroom breaks at souvenir shops—presumably they get a kickback. Overall it was not good value.