13 Feb 2023
We drove to Ravenna from our hotel in San Marino specifically for this tour. We got to Piazza del Popolo at 0850 for the 0900 tour. There was no one there. At 0855, I messaged the tour guide, but did not receive a response. We then walked to Basilica di Sant'Apollinare Nuovo because that was supposed to be the end of the tour location, but we thought maybe there was a mix up. Got to Basilica di Sant'Apollinare Nuovo, and no one was there. We walked back to Piazza del Popolo and still no one was there. This whole time I was messaging the tour guide with no response. Then I finally googled the tour guide’s name and found a number on the internet. The woman (Cinzia Tittarelli) has a website advertising herself as a “guida turistica.” I called the number and she answered and sounded completely confused that she had a tour scheduled today. First she said she was unavailable that morning and asked if we could do that afternoon. I said we had to drive back to San Marino. She then asked if we could do it tomorrow. I said we had to drive to Rome for a flight. She then said that she was completely unavailable today and told me to contact Viator for a refund. No apologies. No offer to help us find another tour. Just completely unprofessional.