04 Aug 2022
The booking reminder did not indicate our pick up time and we were late. Had we been much later, the ride would have left without us, leaving us stranded.
The driver sent a message, but we got it after we were in the vehicle.
We asked to be dropped off at a location that would have been closer than our original request, but were told no. This created an additional burden for us in terms of luggage and storage of the luggage as we could not get into our air bnb until 4 pm. The driver instead dropped us off at our original location. This created approximately two hours of additional travel for us as a result.