14 Jul 2024
I attended with my 10 year old son and we did have fun. We have completed a room here before. The Alice game was fun and was a good change from just getting combination codes to locks however some of the puzzles just don't make sense to the point. In some cases, ypu don't where where the puzzle is leading to and we accidentally skipped puzzles and solved the next. Eg, the recipe puzzle. There is absolutely no clues on what to do once you have the recipe cprrect.
There there was the fact that one of the puzzles did not work. We asked for a hint but the hint was what we had already done bit did not work. We tried multiple times and it still did not work. We asked again and did not get a reply. We wasted around 20mins trying to figure out if we had missed something or needed to do setting else for that puzzle to work. After about 15 attempts and moving things around, it finally worked and it was exactly how we had first placed the pieces. By this time, we had only a couple of minutes left. In the end we ran out of time.
When the staff member came in to show us the rest, we told them and all that was said was, "oh well". No offer of partial refund or off of another chance to complete the room at a later date/time.
Quite disappointed by that but at the end of the day, we still had fun amd will return again.