20 Jan 2024
Overall this company delivered, but not everything was as promised. One day before our reservation we were told that they could not pick us up in Al Ain even though pick-up is included in the ticket price. Luckily we had a car, but we had to use our gas to drive one hour in each direction, and we didn't receive any discount for this inconvenience and expense. In addition, we did not visit a camel farm as promised, nor was there unlimited shisha - you had to pay extra if you wanted more than just a try. Most disappointing was that none of the staff spoke much English, so there was no cultural explanation or educative component to the evening. It was pure entertainment without any accompanying description of what we were experiencing. The staff could barely respond to the simplest of questions; they were obviously not from the Gulf region. We don't regret doing it, but it was overpriced and we felt taken advantage of as tourists.