12 Aug 2024
We were super disappointed with the overall Private tour operator experience. We have done many Private tours through Viator (Italy, France, Oahu, Maui, Turks and Caicos, Antigua, New York, Boston, Charleston) and have never been disappointed. We prefer Private tours to get the local experience, and for our own clean space. Unfortunately, we would not recommend a private tour through this operator. 1. 15 minutes before our tour was to begin, we received a text message that we will be picked up 1 hour later, it ended up being 95 minutes. 2. The car was a personal car and dirty with sand everywhere 3. The car smell gave all of us a headache 4. The Luquillo beach we were brought too was filled with garbage, dirty underwear and the beach and water were not as pristine and secluded as other Luquillo beaches that we could have been brought too 5. The waterslides were amazing, but are unsafe and we should have been prepped on what to wear (highly recommend water shoes and or socks and probably a helmet :-) 6. Lack of professionalism overall. Taking personal calls on speaker in the car, too much personal talk, and choice of words was very uncomfortable. However, Shirley, the Tour coordinator for [RealPRTraveL] was amazing, she was always attentive and very responsive to communicate with. She helped us set up the Bioluminescent Tour through Eco Adventures which was an absolute amazing experience. Unfortunately, we cancelled the Lagoon Cave and Secluded Beaches Tour because of this experience.
Read more about Private El Yunque Waterslides and Luquillo Beach Tour - https://www.viator.com/tours/San-Juan/Explore-the-East/d903-43681P7?mcid=56757