COMPLETE SCAM AND EXTREMELY UNPROFESSIONAL
We booked this experience hoping for an unforgettable and romantic evening. Instead, it turned into a stressful, rushed, and deeply disappointing ordeal that was absolutely NOT worth the high price we paid.
Our igloo was NOT HEATED at all — the windows were frozen and it was freezing cold inside. We clearly saw one other igloo that was visibly heated, which makes this even more unacceptable. It was also NOT busy that evening, so there was absolutely no excuse for the lack of care, attention, or time. They easily could have taken more time to give us the special experience we paid for — but they chose not to.
From the moment we arrived, everything felt rushed. We were pushed to eat immediately, the main course arrived almost instantly and was already COLD. We had no time to relax, no time to talk properly, and no time to enjoy the moment together. We did not even manage to take a single photo together inside the igloo — something you would expect from a “romantic” experience.
The snowmobile tour was chaotic and poorly organized. There was no proper explanation, no photo stops, and no attempt to look for the Northern Lights, despite favorable conditions shown on the aurora app.
Even worse, the snowmobile tour was EXTREMELY DANGEROUS. The guide deliberately led us through deep snow where we nearly tipped over and even tried to send us down a very steep slope, which we rightly refused. In the end, the guide himself admitted that this was dangerous. Driving at speeds of up to 100 km/h is completely irresponsible and put us intentionally at risk. This is shocking and highly unprofessional.
After a very short ride, we were sent back to the freezing igloo for dessert and then immediately told to leave and go to the car. Promised hot chocolate suddenly “wasn’t possible anymore.”
What makes this situation even worse is what happened afterwards. The company admitted in writing that we did NOT receive the experience we paid for and acknowledged multiple mistakes. Despite this, they offered no compensation whatsoever and eventually stopped responding to our correspondence entirely.
We did not sleep after this experience due to stress and frustration. We are not people who complain without reason, but this situation crossed a serious line.
This organization is unprofessional, disorganized, and frankly disrespectful. It feels like a pure CASH GRAB.
DO NOT WASTE YOUR MONEY HERE. You will not get what is promised, and if something goes wrong, they take zero responsibility.
Consider yourself warned.
Staff da 5 stelle, professionali, tutto ciò di cui abbiamo bisogno è a disposizione. La cura e l’attenzione rendono tutta l’esperienza con loro davvero un piacere!