13 Feb 2025
Very disappointing. Although we appreciate the northern lights aren’t guaranteed, on this tour the guide would pull off onto the side of the road and check the sky himself and no one else would be allowed to get out the van so we never even got chance to have a look for the lights ourselves. One side of the van got a glimpse through the window as he was driving but we weren’t given the opportunity at this point to get out for all to see. We were at the other side of the van with frozen windows so did not see a thing. The journey was 5 hours and he drove us all the way to the Russian border with literally one minute off the van where we begged to stretch our legs. We did not get given any of the snacks promised that we had paid for and were told were included, and could not even sit next to each other. So instead we spent 5 hours being driven with no direction, no proper sight or viewing points in mind, not being able to talk to each other, no food or drink, not being able to see anything out the frozen windows and leaving the van for 1 minute in total during this time. A waste of time and money. The thermal boots and jackets definitely are not needed as you spend the whole time with them worn around your waist as you don’t actually leave the van! There was no explanation of the lights and no pre planned idea of what time we were likely to see them so we could set up a viewing point. This is literally just a LONG and EXPENSIVE drive in silence. Well, other than the man snoring next to me. Not the experience we paid A LOT of money for. There’s was also no prior communication before the trip. We had to go into the ticket office ourselves to check our meeting time as no one replied to our message or bothered to confirm timings with us like with the other trips we have booked with other tour operators. Don’t waste your money!!!