19 Jul 2025
Please be careful. While not done on purpose, our confirmed booking apparently never got into Incitur's hands. We wandered aimlessly looking for our tour guide, but no one was there.
I reached out to Viator via the app, and they answered me immediately. They called the tour provider, who called me, but we never did the tour. Viator and Incitur took things seriously and I will certainly use the system again. A word of caution, make sure you are able to communicate with the tour operator directly, and get a phone number.