06 Oct 2023
Booked this tour the morning of. Utilized via toes chat to confirm a 9am booking. Tour started over an hour late affecting the rest of the tour. Operator said it was because of late booking. Visitor said there was a flat tire. Either way we lost an hour and no compensation was offered. Driver drives near location and you walk to and through (if you purchased tickets) each stop. The delay affected the first stop as crowds filled bucking ham palace so we left early. We scheduled a separate day to visit buckingham palace on our own. It was all downhill from there. Highly disappointed. Waste of over $800 Save yourself hundreds and get an Uber or taxi.