03 May 2025
We were not picked up at the provided and confirmed location. Waited an hour. Frantically called tour operator, no answer. Called viator, they also couldn't help. A week before tour tried to contact operator LIV ecuador, no answer at all. Viator was not any help. Don't go with Viator! Ever. Not the first time it happened with Viator. They choose poor tour operators. Don't trust Viator! And they wouldn't try to fix, apologize, nothing!