04 Sep 2023
I typically have no issues with anything we book with Viator. However, due to a cancellation by our cruise line on our excursion we tried to find an alternate. We book this it did not go as planned. We were give instructions to meet at the cruise pier which is 1000 feet long with zones for meeting. Nobody showed up. I tried calling the contact number 8 times in 30 minutes and it always went straight to an answering machine. Come to found our there is a hut on the street once you leave the pier where C&C Rentals is located. So once this was located I found out that the $450 rental was the initial price. I did see on the listing that there was a $40 insurance and $20 fee for something else. What wasn’t on the listing was that this is for each person!!!! I had a party of 4 and was out another $240.00 The listing also stated that the utv would be supplied with a full tank of gas and we would get a map of Nassau. Neither was truthful. The utv are pretty dated and not new units but that can be expected in Nassau. However, we got a little over a half tank of gas and the fact that I didn’t realize till after we left is on me but I was irritated at that point. BE WARNED, we DID NOT get a map and there is NO WI-FI or Internet. Yes I have an international plan so I could make calls but my IPhone could not use maps and I could access the internet to use google maps. We were stuck with driving around the city close to cruise pier where we knew we couldn’t get lost. We ended up just taking the utv back early and walked around downtown. I will say that the drivers were extremely nice that took us from the hut on the road to the location where we picked up the utv. However I am extremely dissatisfied with the unknown cost and incorrect inclusions on the listing. I would NOT RECCOMEND this viator listing to anyone. Find another.