18 Jul 2022
Lucerne & mount titlis are fantastic and I recommend you see them but not with this company! We booked private and it was the worst tour guide service we have ever used. Our guide picked us up and did not say one word the entire car ride or walking tour imagine walking around a strange city with a strange who does not speak, he didn’t know anything about Switzerland or Lucerne or anything in it, he has only lived here for 2 years and had zero information, he didn’t even speak German to help us communicate with the bakery we were trying to buy snacks from. He didn’t even offer a friendly face or attitude. Then came the best part the cable car up titlis or so we though, he brought us to the station we waited 1 hour in line paid for tickets got to the top and discovered this guy brought us to the wrong mountain!!! What a nightmare. When you book a tour like this you expect someone who knows what their doing this guide didn’t know anything, we could have done better on our own and without the awkward person who contributed nothing to our day. We’ve taken many tours and have never met a guide on this level of incompetence and equally unknowledgeable.