26 Sep 2025
Viator is horrible, the tour operator they hired for me was AlpExcursions, they were worse. I paid 1500 dollars for a private tour. The week before I sent a message on the Viator app for confirmation of the tour, 4 days later I got confirmation that the tour operator existed, then I asked to confirm pick up at my hotel in Zurich and what kind of car it would be. Crickets until two days before , they said they would get me driver information the day before the tour which was on a Monday.
Sunday at 5 pm after attempts to contact AlpExcursions I called Viator and told them I wanted to cancel as I had not heard from tour operator. 20 minutes after we cancelled, at 6:05 pm, the tour operator confirms the trip for the next morning. AlpExcursions were horrible, rude, and would not refund me my 1500.
I booked another tour company for another 1500. Use Swiss Magic Tours for anything in Switzerland.
AlpExcursions is garbage. Horrible, the worst company, I spent 5 days chasing them down. Swiss Magic tours were amazing from top to bottom. Communication was great, Benji the driver was amazing, punctual, and so pleasant to be around.
Do not use Viator or AlpExcursions ever. Both miserable and single handedly ruined my vacation with additional stress which was so unnecessary. Just confirm the tour.
I will never use Viator again, But no one should ever use AlpExcursions.