22 Oct 2022
The driver, who was in no way qualified as a guide, barely knew the names of the sites in English and could not carry on a conversation or provide any details at all. The first day of our tour was on our own without a guide provided. The hotel kept asking us to pay since the agency had not, although they had claimed to have incurred expenses in paying for all hotels. So my son contacted the tour operator who yelled at my son and said that we should pay more since the operator doesn’t run these trips for fewer than 3 people. Obviously, my son refused, since they had taken our booking and our money. The next day, our driver showed up an hour late and took us to see some sites, but not all, that were on the itinerary for that day. He spent the whole day screaming into his phone and at us, saying “No gas, no money, 3 days” repeatedly. On the morning of the 3rd day, our driver showed up 1-1/2 hours late and demanded we pay more or he wouldn’t continue the tour. My son called the tour operator who yelled at my son and threatened to “Come over and shove your American passport up your ***.” Needless to say, we refused the extortion attempt and toured Georgia on our own. We have had a nightmare of a time trying to get a refund. DO NOT USE THIS OPERATOR!!!!!